At Modernpotters, we strive to ensure your complete satisfaction with your purchase. Our return policy is designed to accommodate the various policies of our suppliers while providing you with a straightforward process.
General Return Policy
- Return Window: 30 days from receipt of merchandise, unless otherwise specified by the supplier (See Below)
- Authorization: Contact us at 844-576-7388 or [email protected] for a Return Authorization before returning any item.
- Condition: Items must be in new condition with all original packaging and accessories.
- Shipping Costs: Customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Refund Process: Once we receive and inspect your return, we'll email you to confirm that your return has been processed.
Supplier-Specific Policies
Evenheat (30 days)
- Return window: 30 days following customer receipt of merchandise.
- Requires a Return Merchandise Authorization (RMA) number visible on the outside of return shipping boxes.
- 10% restocking fee applies, except for merchandise sent in error by Evenheat.
- Original shipping costs are not refunded unless the merchandise was sent in error.
- Returns without an RMA number may be subject to disposal after 30 days without compensation or notification.
Speedball (30 days)
- Return window: Contact Speedball Customer Service within 30 days of receipt of merchandise.
- Returns accepted only for shipping errors, damage, or defective merchandise.
- 15% restocking fee may apply for exceptional returns where Speedball is not at fault.
- Returns must be in current packaging and resalable condition.
- No returns accepted for obsolete, imprinted, or custom items.
- Customer must provide: name/company name, product location, invoice/PO number, list of items to be returned, and reason for return.
Jen Ken Kilns
- Most products are custom-made and not eligible for return.
- 20% checkout and restocking fee for any electrical item, including kilns, if return is accepted.
- Customer is responsible for return freight costs and insuring items shipped to Jen-Ken Kilns for loss or damage in transit.
Olympic Kilns
- Warranty must be activated by registering your purchase.
- Defects must be reported in writing within six days of discovery.
- Damage during delivery must be reported within 24 hours, you have the right to refuse shipment due to damages.
- Customer is responsible for dismantling, packaging, and shipping costs for warranty claims.
- Warranty doesn't cover use of different electrical voltages or firing materials other than ceramics and glass.
- For delivery damage: customer can refuse delivery if freight appears damaged, should check item count, note shortages on delivery receipt, and open all cartons immediately to check for concealed damage.
Additional Notes
- Custom orders, certified pre-owned, or used products are not eligible for return.
- Products purchased for temporary use (e.g., trade shows) are not eligible for return.
- Specific product exceptions will be noted in the product description.
- Missing items: Contact us via email ([email protected]) as soon as you notice, and we will ship those items immediately.
- Order cancellations: Contact customer service immediately to avoid return shipping fees. Full refund if canceled before shipment; subject to return policy and shipping costs if canceled after shipment.
- No restocking fee is applied by Modernpotters (supplier fees may still apply).
For any questions or assistance, please contact us at [email protected] or call 844-576-7388.